Gymnastics and Ninja Program Coordinator
6 days ago
**About the Role:**
The Customer Experience Specialist will work closely with our General Manager, Assistant General Manager, and fellow team members to deliver an exceptional experience for all participants and their families. This role is critical in promoting our programs, enhancing customer satisfaction, and ensuring a positive atmosphere within our academy.
**Responsibilities:**
- Greet and welcome all customers with a smile.
- Check in students and assist families with inquiries about our programs and services.
- Handle phone calls, process payments, and resolve customer concerns with professionalism and empathy.
- Foster a positive and inclusive environment by following up with families or prospects by phone or email.
**Requirements:**
- Customer Service or Retail Experience: 3 years (preferred)
- Youth or Sports Industry Experience: 1 year (preferred)
- Education: High school graduate or equivalent
Benefits: Reasonable Accommodation Statement: DDGNA provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.
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