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Pharmacy Support Specialist
2 months ago
We are seeking a highly motivated and self-starting Pharmacy Support Specialist to join our team at Shields Health Solutions. As a Pharmacy Support Specialist, you will play a critical role in providing exceptional patient care and support to our patients and pharmacists.
Key Responsibilities- Provide integrated support to patients and pharmacists by delivering a 'hands-on' approach to total quality patient care.
- Work closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications.
- Encourage patients of specialty clinics to utilize pharmacy services to fully benefit from its superior patient care services.
- Seamlessly integrate with the clinic team (doctors, nurses, staff, etc.) to ensure the liaison's success.
- Provide 'legendary' care to hospital patients by providing a full suite of custom medication management services.
- Work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone.
- Educate prospective pharmacy patients on how hospital services serve patients and improve their overall care.
- Support outpatient retail and specialty prescription medication.
- Grow the specialty pharmacies patient population.
- Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions.
- Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list.
- Help develop new processes to ensure smooth operations and patient satisfaction.
- Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
- Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
- Answer, resolve and triage inbound calls.
- Perform refill reminder calls under the supervision of a pharmacist.
- Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance.
- Ensure appropriate documentation in all required systems/tracking.
- Manage, organize, and update relevant data using database management systems.
- Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
- Identify trends, resolve problems; recommend improvements; implement changes.
- Actively participate in process improvement initiatives.
- Act as a value-added business partner to stakeholders throughout the organization.
- Protect organization's value by keeping information confidential.
- Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
- Willing to do whatever is necessary for the betterment of the organization.
- Strong interpersonal communication skills, ability to work independently and demonstrate good judgment.
- Strong verbal and written communication skills.
- Highly proficient in Microsoft Office, particularly Excel and Word.
- Able to quickly learn other software programs and extract relevant information.
- Strong organizational/administrative skills.
- Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology.
- High School Diploma or GED required.
- 2 years of experience as a Pharmacy Technician, preferred 3-5 years' experience.
- State registered as a pharmacy technician.
- Nationally certified as a CPhT or equivalent, strongly preferred but not required.
