Pharmacy Technician
4 weeks ago
CVS Health is seeking a dedicated and compassionate Pharmacy Technician to join our virtual Clinical Call Center team. As a Pharmacy Technician - Clinical Customer Care Specialist, you will play a crucial role in improving patient adherence and health outcomes for individuals managing various disease states.
Key Responsibilities- Conduct outbound calls to patients to provide incremental, one-on-one therapy support for medications.
- Address patient concerns, troubleshoot issues, and provide appropriate resolutions to ensure patient satisfaction and program success.
- Identify clinical support needs and escalate calls to Pharmacists to further discuss concerns and enable timely intervention and resolution.
- Use CVS Procedures and guidelines to handle patient prescription requests within HIPAA guidelines and enter refill orders for processing.
- Maintain confidentiality and adhere to all relevant patient privacy regulations and company policies during all interactions and data handling processes.
- Collaborate with cross-functional teams to identify areas for program improvement and contribute to the development and implementation of patient-centric enhancements.
- Resident of Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Ohio, Rhode Island, Tennessee, Texas, or Vermont due to regulatory compliance.
- Active Pharmacy Technician license in state of residence.
- Ability to obtain Rhode Island Pharmacy Technician license through application and fee.
- 1+ year(s) of experience in retail healthcare, preferably in a high-volume call center.
- Minimum of one consecutive year experience in customer service.
- Ability to maintain a consistent, reliable, and stable internet connection.
- Prior Call Center experience.
- Previous experience working from home.
- Microsoft (MS) Windows-based applications and MS Office, including Word, Excel, Access, and PowerPoint proficiency.
- Bilingual in Spanish.
- Flexibility in work schedule.
CVS Health offers a comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, and Employee Stock Purchase Plan. Eligible employees may also participate in the Company's term life insurance plan, short-term and long-term disability benefits, and well-being programs.
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