Shift Leader

4 days ago


Worcester, Massachusetts, United States South Middlesex Opportu Full time
Job Summary

We are seeking a highly skilled and experienced Shift Leader to oversee the coordination of all activities of the Assessment Beds Program during their shift. The successful candidate will be responsible for ensuring the safety and well-being of clients and staff, while also maintaining a respectful and dignified atmosphere within the program environment.

Key Responsibilities:

  • Manage on-duty staff to ensure a safe and respectful atmosphere within the program environment.
  • Ensure that all necessary tasks are carried out on each shift, including safety and security protocols, meals, client storage, and general adherence to program guidelines.
  • Take an active and participatory role in directly relating to clients throughout the shift, providing respectful and dignified interactions.
  • Ensure the cleanliness and safety of the facility, including light cleaning duties.
  • Assist in the referral process, including completing screening intakes as assigned by the Triage Supervisor.
  • Provide assistance in making and monitoring referrals as assigned.
  • Maintain appropriate logs and records as required by program operating protocols.
  • Participate in data entry to ensure full MHIS compliance as assigned.
  • Ensure compliance with federal, state, and local laws, as well as funding requirements.
  • Provide transportation to clients to and from appointments, as requested by the Program Director.
  • Engage all clients by understanding and addressing their needs, whether within or outside the scope of work.
  • Attend and participate in team meetings as requested, and communicate effectively with clients and staff in other areas.
  • Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program/department, agency, and/or funder requirements, as well as SMOC policies and procedures.
  • Other duties as assigned.

Requirements:

  • High School Diploma or equivalent experience required.
  • Team-oriented individual with sensitivity to the homeless population.
  • Ability to interact with individuals at all levels, including clients, staff, and external service providers.
  • Valid driver's license, reliable transportation, and ability to meet insurance standards.

Organizational Relationship:

  • Directly reports to the Triage Services Supervisor.
  • Direct reports of this position are None.
  • Indirect reports of this position are up to 3 temporary staff per shift.

Working Conditions:

Light travel within the general Worcester area is required. As part of the responsibilities of this position, the Shift Leader will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace.


Monday - Friday All shifts
35 hours per week
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