Healthcare Supervisor

7 days ago


Lorain, Ohio, United States Bon Secours Mercy Health Full time

Bon Secours Mercy Health is a leading healthcare provider dedicated to delivering high-quality patient care, safety, and cost-effectiveness.

Job Summary

The Healthcare Supervisor - Patient Experience Specialist is a Registered Professional Nurse in a first-line supervisory position responsible for providing unit and shift-specific supervision and leadership. This role focuses on patient experience, patient care, unit operations, and staff functioning.

Key Responsibilities
  • Supervise and coordinate daily operations of the Unit, including performance management, coaching/mentoring, policy enforcement, and facilitating department meetings.
  • Assist the Unit Leader in achieving department goals for patient satisfaction, employee engagement, budget, etc., attending 'bed huddles' as needed.
  • Assist with staffing and scheduling decisions, including controlling overtime, coordinating meals and breaks.
  • Round with purpose on each patient each shift, communicating and rounding effectively with physicians and patient families to resolve difficult situations.
  • Work with Care Coordinators for safe and timely discharge of patients, supporting interdepartmental delivery of care to optimize outcomes.
Requirements

To be successful in this role, you will need:

  • A 2-year associate RN or a 4-year BSN degree, preferably with a focus on patient experience.
  • An active RN license in Ohio.
Compensation and Benefits

This position offers a competitive salary range of $65,000-$85,000 annually, depending on experience. Additional benefits include comprehensive medical, dental, and vision plans, flexible spending accounts, life insurance, employer-matched retirement savings plan, paid time off, educational assistance, and more.

Bon Secours Mercy Health is an equal opportunity employer and welcomes applications from diverse candidates. If you're passionate about delivering exceptional patient care and committed to excellence, we encourage you to apply.



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