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Senior Commercial Insurance Account Manager
2 months ago
PRIMARY RESPONSIBILITIES
This section outlines the primary functions associated with this role. Additional tasks may be assigned as necessary.
1. Establish and nurture essential relationships with clients and insurance carriers through various communication channels including phone, email, and face-to-face interactions.
2. Provide support to assigned clients and team members regarding inquiries related to administration, billing, claims, and problem resolution as needed.
3. Actively pursue opportunities for cross-selling and recommend additional coverage options.
4. Collaborate with Producers and/or Marketing Account Executives to oversee and manage the renewal process for designated clients. Schedule meetings with clients and/or Producers to present renewal proposals and necessary documentation to secure agreement or explore alternative options.
5. Lead the marketing efforts for accounts as directed by Producers and/or Marketing Account Executives.
6. Compile marketing materials or supply necessary information to marketing personnel. Present available options to clients as appropriate.
7. Complete the onboarding process; prepare and deliver all relevant documents to clients.
8. Develop a strategy with Producers to conduct client relationship management meetings and/or visits.
9. Demonstrate proficiency in client management systems, specifically for updating policies that are written or renewed, logging activities to document client interactions, following up on service issues, and establishing follow-up dates. Utilize the system to gather information to assist clients effectively.
10. Participate in seminars, training sessions, and carrier meetings to stay informed about new products and legislative changes as they arise.
11. Provide mentorship to team members.
12. Perform other duties as assigned by management.
QUALIFICATIONS
Required Qualifications:
The following qualifications are essential for this position. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.
1. Bachelor’s degree or equivalent education and training.
2. Minimum of five years of relevant experience in the insurance industry.
3. Valid insurance license(s) as required.
4. Strong interpersonal skills to foster and maintain positive business relationships with clients and market contacts; excellent communication skills and a service-oriented approach are essential.
5. Ability to exhibit leadership skills by providing guidance, constructive feedback, and training while motivating others to enhance productivity and team morale.
6. Proficient in basic computer applications, including Microsoft Office Suite.
7. Willingness to travel occasionally, including overnight trips.
Preferred Qualifications:
1. Advanced degree in a relevant field.
2. Professional certification in the insurance sector.
3. Experience with Requests for Proposal (RFP) processes.
BENEFITS OVERVIEW
All regular employees (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, although eligibility for specific benefits may vary by division. McGriff Insurance Services offers a comprehensive benefits package, including medical, dental, vision, life insurance, disability coverage, and tax-advantaged savings accounts, along with other voluntary benefits. All regularly scheduled employees can contribute to a 401(k) savings plan, with eligibility for company matching contributions after one year of service and reaching age 21. Employees are entitled to a minimum of 10 days of vacation (prorated based on hire date and employment status) during their first year, in addition to 10 sick days (also prorated) and paid holidays.
