Customer Experience Manager

4 days ago


Kitty Hawk, North Carolina, United States Home Depot Full time
Job Title: Customer Experience Manager

At Home Depot, we are seeking a highly skilled and experienced Customer Experience Manager to join our store leadership team. As a key member of our team, you will be responsible for overseeing the execution of store standards across the entire store, including customer service, department readiness, and operational process.

Key Responsibilities:
  • Customer Service: Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service.
  • People: Provide in-the-moment coaching based on observations and behavior; partner with ASMs regarding formal performance conversations and discipline.
  • Safety: Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
  • Shared Manager On Duty: Lead store kickoff meeting and walk each department to ensure store readiness; communicate messages, priorities, and tasks to all associates.
Requirements:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
Preferred Qualifications:
  • None
Minimum Education:
  • The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.
Competencies:
  • Action Oriented
  • Directs Work
  • Builds Effective Teams
  • Drives Engagement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.


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