Service Excellence Professional

5 days ago


Fort Worth, Texas, United States EECU Full time
About the Role

We are seeking a skilled Service Excellence Professional to join our team at EECU. As a key member of our financial center, you will be responsible for delivering exceptional service to our members, promoting our products and services, and maintaining a clean and organized workspace.

This role requires excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. You will be working closely with colleagues to achieve sales and service goals, and developing and maintaining knowledge of credit union operations, products, and services.

Key Responsibilities:

  • Deliver exceptional service to members, responding to their inquiries and resolving any issues that may arise.
  • Promote EECU's products and services to existing and potential members.
  • Maintain a clean and organized workspace, adhering to safety and security protocols.
  • Collaborate with colleagues to achieve sales and service goals.
  • Develop and maintain knowledge of credit union operations, products, and services.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1-2 years of experience in customer-facing roles, preferably in a financial institution.
  • Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Strong understanding of credit union operations, products, and services.
  • Proficient in using technology to manage tasks and communicate with colleagues.
  • Able to work independently, with minimal supervision.

Estimated Salary: $50,000 - $60,000 per year, depending on experience and qualifications.



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