Service Excellence Professional
5 days ago
We are seeking a skilled Service Excellence Professional to join our team at EECU. As a key member of our financial center, you will be responsible for delivering exceptional service to our members, promoting our products and services, and maintaining a clean and organized workspace.
This role requires excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. You will be working closely with colleagues to achieve sales and service goals, and developing and maintaining knowledge of credit union operations, products, and services.
Key Responsibilities:
- Deliver exceptional service to members, responding to their inquiries and resolving any issues that may arise.
- Promote EECU's products and services to existing and potential members.
- Maintain a clean and organized workspace, adhering to safety and security protocols.
- Collaborate with colleagues to achieve sales and service goals.
- Develop and maintain knowledge of credit union operations, products, and services.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum 1-2 years of experience in customer-facing roles, preferably in a financial institution.
- Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
- Strong understanding of credit union operations, products, and services.
- Proficient in using technology to manage tasks and communicate with colleagues.
- Able to work independently, with minimal supervision.
Estimated Salary: $50,000 - $60,000 per year, depending on experience and qualifications.
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