Expert Guitar Technician

5 days ago


La Marque, Texas, United States Guitar Center Full time
Job Summary

We are seeking a skilled and detail-oriented Expert Guitar Technician - Customer Experience Specialist to join our team at Guitar Center.

About the Role

This role involves providing exceptional customer service, ensuring that all customer-owned instruments are properly maintained and repaired with high-quality craftsmanship. The successful candidate will be knowledgeable about guitars, passionate about music, and able to effectively communicate with customers to understand their needs.

Key Responsibilities
  • Customer Interaction: Interact with customers in a positive and professional manner, providing excellent customer service and resolving any issues promptly.
  • Guitar Repair: Service customer-owned instruments with attention to detail and high-quality craftsmanship, meeting or exceeding quality standards.
  • Inventory Management: Maintain store-owned gear as requested, ensuring that inventory levels are accurate and up-to-date.
  • Warranty Repairs: Complete warranty repair work efficiently and accurately, meeting deadlines and maintaining quality standards.
  • Additional Duties: Perform additional duties as assigned by management, contributing to the overall success of the store.
Requirements
  • Skill Level: Skilled understanding of repairing guitars is required.
  • Product Knowledge: Foundational product knowledge on Guitar Center products is preferred.
What We Offer

As an Expert Guitar Technician - Customer Experience Specialist at Guitar Center, you can expect a competitive salary of $55,000 - $65,000 per year, depending on location and experience. Additionally, we offer a range of benefits, including medical, dental, and vision insurance, 401(k) matching, paid time off, and employee discounts.

Why Join Us?

Guitar Center is committed to creating inclusive environments where musicians and non-musicians alike can thrive. We believe in empowering our employees to find their own individual sound and make a difference in the world through music. If you're passionate about music, customer service, and delivering exceptional experiences, we'd love to hear from you



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