Customer Experience Specialist Intern
1 week ago
We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Experience Specialist Intern. As a key member of our team, you will have the opportunity to facilitate the customer journey through the loan process and all aspects of product delivery.
As a Customer Experience Intern, you will work closely with our team to provide exceptional customer service, process cash management requests, and gain exposure to our digital portal, online banking, and other customer-facing tools.
Key Responsibilities:
- Provide first-level service and support for inbound customer interactions
- Assist in processing cash management requests (wires/ACH/Payment by Phone)
- Discover different loan servicing options and work to gather appropriate documentation to initiate the request
- Gain exposure to the Associations' digital portal, online banking, and other customer-facing tools
- Work to resolve customer inquiries by collaborating with others within FCSAmerica for further support and/or guidance
Requirements:
- Currently pursuing a Bachelor's or Master's degree in Ag Business, Finance, Accounting, Business Administration, Agricultural Economics, or other related degree
- Minimum of 3.0 GPA on a 4.0 scale
- Demonstrated leadership abilities
- Effective communication and interpersonal skills (both written and verbal)
- Strong desire to pursue a career involving sales, marketing, and territory management
- Available for a 12-week internship during the summer
Internship Benefits:
- Qualified interns will receive a competitive hourly wage and $500 sign-on bonus
- Relocation assistance is available
We reserve the right to close this posting early if we receive a large number of qualified applicants.
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