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Retail Sales Associate

2 months ago

Clarion, Pennsylvania, United States Stbank Full time

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Stbank. As a key member of our retail banking team, you will be responsible for delivering exceptional customer service and sales support to our clients.

Key Responsibilities

  • Provide exceptional customer service and support to clients in a fast-paced retail banking environment.
  • Meet and exceed sales goals by identifying and recommending appropriate banking products and services to clients.
  • Process transactions, including deposits, withdrawals, and loan payments, in a timely and accurate manner.
  • Assist clients with account inquiries, balance inquiries, and other banking-related tasks.
  • Participate in sales call campaigns and outbound calls to grow existing customer relationships and gain new customers.
  • Perform data entry and prepare documentation to process new account customers and change existing accounts.
  • Maintain existing accounts, answer questions, and solve problems related to customer accounts.
  • Assist with vault balancing, ATM settlement, and other branch operations as needed.

Requirements

  • High school diploma or equivalent required.
  • 2-5 years of general and specialized experience in retail banking or a related field.
  • Successful completion of the retail training program, including CSR and RSA training programs.
  • National Mortgage Licensing System (NMLS) certification required.

Working Conditions

This role requires standing for 2 hours per day, sitting for 5 hours per day, and occasional lifting of up to 50 pounds. Specific vision requirements include close vision of 18-20 for computer work.