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Retail Operations Leader

2 months ago

Roseville, United States Chico's Full time
Company Overview:

At Chico's, we pride ourselves on being customer-centric, innovative, and fostering an exceptional workplace culture in the retail sector. We invite you to explore a career with us.


POSITION SUMMARY:

The Retail Operations Leader is chiefly accountable for cultivating a customer and product-oriented sales environment where our core values and guiding principles drive all store activities. This role encompasses overseeing sales operations, safeguarding assets, and managing human resources functions to guarantee an outstanding customer experience and optimal profitability.


KEY RESPONSIBILITIES:
Performance Management:
  • Evaluates sales data and key performance indicators to identify business needs; implements in-store business and sales initiatives.
  • Sets and communicates clear expectations, ensuring accountability for achieving brand standards and performance metrics.
  • Manages payroll and inventory budgets effectively.
  • Oversees essential operational tasks such as scheduling, inventory audits, physical stock counts, and payroll accuracy.
  • Ensures compliance with financial protocols, including cash handling and reporting, and trains staff to execute transactions accurately.
  • Guarantees adherence to applicable laws and loss prevention policies; conducts training to reinforce proper procedures.
  • Administers all operational processes, including inventory management and daily merchandise replenishment.
  • Maintains visual merchandising standards and overall store presentation.
  • Fosters a high-performance culture, motivating the sales team to achieve sales and productivity targets.
  • Develops the management team’s business acumen to enhance overall performance.
  • Provides training on product knowledge for both online and in-store sales teams.

Team Development:
  • Inspires and motivates the store team, fostering a shared vision while exemplifying core values.
  • Encourages a collaborative approach to problem-solving.
  • Acts as a liaison between store teams and field leadership to drive positive change.
  • Seeks personal growth opportunities and actively requests feedback to enhance leadership skills.
  • Values diversity and the unique talents of team members, providing guidance and empowering them to excel.

Customer Engagement:
  • Models and promotes exemplary customer service principles, ensuring a seamless omni-channel experience.
  • Addresses customer concerns promptly and effectively.
  • Ensures a swift and efficient checkout process, staying informed on payment policies and security practices.
  • Encourages consistent customer communication through engagement programs.

Talent Management:
  • Attracts, recruits, and retains a high-performing team.
  • Focuses on talent development through ongoing discussions and evaluations.
  • Facilitates performance evaluations and coaching based on key performance indicators.
  • Collaborates with management to resolve human resources issues efficiently.
  • Drives team engagement by recognizing and rewarding exceptional performance.

PHYSICAL DEMANDS:
  • Regular walking and standing throughout the shift.
  • Occasional lifting of items up to 50 lbs.
  • Frequent climbing as part of daily responsibilities.

This position may vary across different brands. Some responsibilities may differ based on specific brand requirements.