Retail Floor Lead

1 week ago


Roseville, California, United States Vuori, Inc Full time
Job Summary

Vuori, Inc is seeking a highly motivated and customer-focused Retail Floor Lead to join our team. As a key member of the store leadership team, you will be responsible for leading the retail sales team by example, forging connections with customers, and communicating Vuori's brand values through insightful product knowledge and a happy, optimistic outlook.

Key Responsibilities
  • Lead the retail sales team by example, demonstrating a strong work ethic and commitment to customer satisfaction.
  • Forge lasting relationships with customers by engaging with them about product details, new product, and replenishment, and inviting them to upcoming events.
  • Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
  • Be knowledgeable on what's new and what's selling well and share with both the customer and team.
  • Lead the team on the day-to-day operations of the store when the Store Manager or Assistant Store Manager is not in.
  • Motivate the sales team and achieve sales goals in a team-based commission environment.
  • Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
  • Lead the team in the completion of projects while keeping the focus on customer experience.
  • Communicate inventory needs to support the business goal.
Requirements
  • Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day.
  • Must be a leader in punctuality and attendance, adhering to scheduled shifts.
  • Ability to develop relationships with customers and colleagues.
  • A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Ability to quickly learn new procedures and processes.
  • Strong organizational skills and follow-through skills.
  • Excellent communication and interpersonal skills.
  • High level of ownership, accountability, and initiative.
  • Eager to develop new skills and responsive to feedback.
What We Offer
  • Pay Range: $19.00 - $21.00 / Hour + Team Pooled Commission
  • Benefits: Health Insurance, Paid Time Off, Employee Discount, 401(k)

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