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Customer Service Representative

2 months ago

Placentia, California, United States Connie Hwang Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and identifying opportunities to grow our business.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
  • Relationship Building: Develop and maintain strong relationships with customers, understanding their needs and preferences.
  • Business Development: Identify opportunities to grow our business, develop leads, and schedule appointments.
  • Product Knowledge: Stay up-to-date on our products and services, educating customers on their options and making recommendations.
Requirements
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to listen actively and respond effectively.
  • Customer Focus: A passion for delivering exceptional customer service and building strong relationships.
  • Business Acumen: Basic understanding of business principles, including sales, marketing, and customer service.
  • Technical Skills: Proficiency in computer functions, including software applications and data entry.
  • Team Player: Ability to work collaboratively as part of a team, supporting colleagues and contributing to a positive work environment.
What We Offer
  • Competitive Compensation: A salary plus commission/bonus structure, providing opportunities for growth and advancement.
  • Benefits Package: A comprehensive benefits package, including health insurance, paid time off, and retirement plan.
  • Professional Development: Opportunities for training and development, helping you grow your skills and advance your career.