Telecommunications Network Specialist

2 months ago

Wenatchee Washington, United States Native Network, Inc Full time

About Us

Native Network, Inc. is a leading provider of telecommunications services in Chelan and Douglas counties in Washington state. Our company has been delivering high-quality internet and phone services over the Public Utilities District's (Chelan and Douglas) fiber networks since 2016.

Job Overview

The Technical Support Specialist is a key member of our team, responsible for ensuring the smooth installation and support of our internet services for end-user customers. This role involves coordinating with internal and external resources to deliver and install services, as well as providing technical and billing support to customers.

Responsibilities

  • Customer Order Acceptance and Processing
  • Scheduling, Provisioning, and Installation of Internet Services
  • Answering Basic Billing Questions and Communication with Customers for Payment Collection
  • Coordination of Internal and External Resources Needed to Deliver and Install Services
  • Occasional On-Call Status Required
  • Assisting in Maintaining Inventory of Equipment

Qualifications and Experience

  • Associate's Degree or Technical Certification(s)
  • Relevant Telecom Industry Experience
  • Excellent Computer Skills
  • Experience Working Directly with Customers
  • Excellent Written and Verbal Skills

Benefits

  • Paid Leave
  • Medical Stipend
  • Dental
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
  • 401(k) Plan

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