Customer Service Representative

1 week ago

Irvine, California, United States Hanmi Bank Full time
Job Summary

The Customer Service Associate I is responsible for receiving and paying out money, and keeps records of money and negotiable instruments involved in financial transactions by performing the following duties.

Key Responsibilities
  • Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
  • Cashes checks and pays out money after verification of signatures and customer balances.
  • Enters customers' transactions into computer to record transactions, and issues computer-generated receipts.
  • Places holds on accounts for uncollected funds.
  • May be responsible for ordering daily supply of cash and counting incoming cash.
  • Balances currency, coin, and checks in cash drawer at end of shift.
  • Attempts to resolve issues and problems with customer's accounts.
  • Removes deposits from, and counts and balances cash in, automated teller machines and night depository.
  • Performs specialized tasks such as preparing cashier's checks, personal money orders, and ordering bank cards and checks for customers.
  • Accepts loan payments.
  • Explains and promotes bank products and services to customers.
  • Records all transactions promptly, accurately, and in compliance with bank procedures.
  • Promotes and cross-sells other establishment products and services as appropriate to customer requirements.
  • Generates new business to assist in meeting establishment profitability goals.
  • Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
  • Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
  • Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values.
  • Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.
  • Performs duties specific to the position and other functions as assigned.
Requirements
  • High school diploma or equivalent; and a minimum of three to six months cash handling experience, or equivalent combination of work experience/education which may include accounting, balancing, or customer service.
  • Basic skills in computer terminal and personal computer operation, mainframe computer system, word processing, typing, and spreadsheet software programs to meet the needs of the position.
  • Basic math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs.
  • Exceptional verbal, written, and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence, and procedures, and speak clearly to customers and employees.
  • Thorough understanding of management procedures; ability to plan department or company activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or company activities; effectively staff (selecting, training, and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action, and rewarding employees as appropriate).
  • Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
  • Ability to work with no supervision while performing duties.
  • Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.
Compensation and Benefits

The salary for this position is $33,280 - $36,000 per year. The salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position. Successful candidates typically begin up from the beginning to mid-point of the salary range. Successful candidates may be eligible for bonus/stock/commissions/incentives at the company's sole discretion.

We offer a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, vision, life, and disability insurance package for employees and dependents; various other voluntary benefit offerings, and optional retirement accounts.

Equal Employment Opportunity

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, or military or Veteran status, or any other characteristic protected by law.

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