Customer Service Representative
3 days ago
Job Overview
Innovative Solutions & Support is a leading provider of innovative solutions and support services. We are seeking an experienced Customer Service Representative to join our team.
About the Role
We are looking for a highly skilled and motivated individual to fill the position of Repair Administrator Specialist. As a Repair Administrator Specialist, you will be responsible for ensuring that customer work orders are processed efficiently and effectively.
Key Responsibilities
- Generate repair quotes: You will generate repair quotes for aircraft component repairs and upgrades and forward them to customers for approval.
- Review purchase orders: You will review customer purchase orders to determine proper due dates, repair actions, and any customer specific instructions relating to individual units.
- Interact with customers: You will interact with customers via phone, fax, email, to support status requests, pricing quotes, product exchanges/loaners, and customer questions.
- Track repair units: You will track repair units within the company and ensure that work orders are prioritized according to the proper guidelines.
- Perform incoming inspections: You will perform incoming visual receiving inspections of repairable units.
- Minimize issues: You will interact with customers to minimize any issues or concerns with customer claims, warranty status, pricing, etc.
- Create and close out work orders: You will create and close out work orders in MRP system.
- Maintain records: You will maintain component repair records in serial number and repair databases.
Requirements
To be successful in this role, you will need:
- High school diploma or GED
- Associate degree strongly preferred
- 3-5 years of Aviation experience preferred
- Excellent verbal and written communication skills
- Excellent computer proficiency (MS Office – Word, Excel and Outlook)
- Ability to work independently
Estimated Salary: $60,000 - $80,000 per year
Benefits
We offer a competitive salary and benefits package, including health insurance, 401(k) matching, and paid time off.
Others
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, please submit your application.
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