Customer Service Representative

3 weeks ago


Exton, Pennsylvania, United States PNC Financial Services Group Full time

At PNC Financial Services Group, we're dedicated to delivering exceptional customer experiences. As a Customer Service Representative, you will play a key role in achieving this goal by providing top-notch service to our customers. Your main responsibility will be to deliver unique customer experiences aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.

You'll process a variety of customer interactions, educating customers on alternatives available for their financial interactions, identify banking opportunities during customer interactions and refer as appropriate. Engage with customers to connect them with PNC products that meet their needs, leveraging technology, tools, and resources. Apply product and procedural knowledge to solve customer problems.

To succeed in this role, you must be customer-focused, knowledgeable of values and practices that align customer needs and satisfaction as primary considerations. Assess and effectively manage risks associated with business objectives and activities, adhering to PNC's Enterprise Risk Management Framework.

We offer a comprehensive range of benefits to help meet your needs now and in the future, including medical/prescription drug coverage, dental, vision options, employee life insurance, 401(k) with PNC match, pension, and stock purchase plans. Back-up child/elder care, adoption, surrogacy, and doula reimbursement are also available. Education assistance programs, including select programs fully paid, and a robust wellness program with financial incentives.

The estimated salary for this position is $47,500 per year.



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