Field Service Engineer

4 weeks ago

Ellenville, New York, United States The Gleason Works Full time
About The Gleason Works

The Gleason Works is a leading manufacturer of gear technology solutions, with a global presence and a commitment to innovation and excellence. Our team is dedicated to delivering high-quality products and services that meet the evolving needs of our customers.

Job Summary

We are seeking a highly skilled Field Service Engineer - Mechanical Specialist to join our team. As a Field Service Engineer, you will be responsible for providing technical support to customers at their manufacturing facilities, including machine tool troubleshooting, repair, and installation of electro-mechanical systems, subsystems, and components.

Key Responsibilities
  • Perform technical support to customers at their manufacturing facilities, including machine tool troubleshooting, repair, and installation of electro-mechanical systems, subsystems, and components.
  • Professionally interact with customer personnel, including shop floor maintenance technicians, supervisors, and machine operators.
  • Effectively communicate with remote support staff at The Gleason Works, including service team members, supervision, and engineering to gather technical information.
  • Professionally and thoroughly document troubleshooting steps, findings, and repairs implemented.
  • Actively communicate status and planned next actions to customers, keeping them informed of repair status.
  • Perform extensive travel domestically and internationally, including multi-week deployments for service projects and/or machine installations.
Requirements
  • Maintain the highest level of integrity and trustworthiness in all actions and personal behaviors.
  • Continually apply a high level of personal accountability to drive closure to customer issues.
  • Work interdependently with customer personnel, 3rd party electricians, mechanics, millwrights, senior The Gleason Works service or application engineers, and other skilled trades to complete tasks of a project and/or machine tool cell installations.
  • Perform service and travel activities according to company policies and safety standards.
  • Understand and practice governing safety requirements within The Gleason Works facilities and/or those in effect at customer plants.
  • Continuously improve personal and technical skills to service machines to customer satisfaction by keeping current with product technology as measured by ability to troubleshoot various machine models.
  • Troubleshoot, repair, and replace electrical systems and sub-systems with a sound understanding of complex circuitry, including components such as CNC drives/amplifiers, servomotors, PLCs, glass scales, rotary encoders, safety switches, and similar electrical/electro-mechanical components employed in advanced machine tool systems.
  • Communicate, both verbally and in written format(s), the status of machine trouble-shooting, repair, and operation professionally.
  • Manage on-site (at customer) interactions, using a fact-based communication style, including detail of accomplished tasks, results, next steps, and associated timelines for next activities.
  • Provide coaching and informal training to customer personnel regarding the efficient and effective use and maintenance of The Gleason Works products.
Preferred Qualifications
  • Associates Degree (A.S.) from an accredited two-year technical program, Bachelor's Degree (B.S.) considered a plus.
  • 3 years related experience in CNC machine tool trouble shooting, repair, and/or maintenance function.
  • Basic Computer skills, including use of Microsoft Excel, Word, and Outlook.
  • Ability to use Concur web-based online expense reporting system to reconcile weekly expense bills in accordance with Corporate expense policy.
  • Ability to use SAP quality system tools (ITL's and OSAR's) to report machine issues during the commissioning of machine tools.
  • Highly precise and written and verbal communication skills with the ability to communicate professionally to customer maintenance and management personnel as well as internal The Gleason Works technical personnel.
  • Self-starter and motivated with the ability to manage various phases of troubleshooting, repair, and reporting in an environment of high urgency and multiple priorities.
  • Assertive, creative, decisive, and self-confident with a professional appearance and demeanor leading to the development of sound customer relationships and mutual respect.
  • Detailed working knowledge of blueprint and schematic reading for hydraulic, pneumatic, electrical, and mechanical systems with complexity typical of CNC machine tool applications.
Travel Requirements

Minimum 36 weeks per year.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in a manufacturing environment.

While performing the duties of this job, the employee may be exposed to moving mechanical parts; wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme heat; risk of electrical shock; and vibration.

The noise level in the work environment is usually loud.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed. Employees are required to follow any other instructions and to perform any other duties requested by their manager or supervisor.

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed and is not an all-inclusive summary of job duties and responsibilities.

The omission of specific statements or duties and responsibilities does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

This job description does not constitute an employment agreement between the employer and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.

The Gleason Works is an Equal Opportunity Employer and considers applicants for all positions without regard to age, disability, genetic information and/or predisposing genetic characteristics, marital status, national origin, race/color, religion, sex/gender, sexual orientation, military or veteran status, victim of domestic violence status, arrest or conviction record, or any other characteristic protected by applicable laws.

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