Order and Customer Experience Professional

5 days ago


Chadds Ford, Pennsylvania, United States Demant Full time
Job Description

We are seeking a highly skilled Customer Service Specialist - Order Management to join our team at Demant. As a key member of our operations team, you will play a vital role in ensuring seamless order management and customer experience.

About the Role:

  • Order Management: Process and manage orders from receipt to delivery, ensuring timely and accurate fulfillment.
  • Customer Communication: Provide excellent customer service through clear communication, resolving any issues or concerns promptly.
  • Collaboration: Work closely with cross-functional teams, including sales, customer service, and supply chain, to ensure efficient order processing and delivery.

Key Responsibilities:

  1. Verify Order Information: Ensure accuracy and completeness of order details, communicating with customers as needed.
  2. Process Orders: Timely and efficiently process orders, managing multiple priorities and tasks simultaneously.
  3. Monitor Order Status: Track order status throughout the fulfillment process, working with logistics personnel to ensure timely delivery.
  4. Document Issues: Enter notes in sales order systems for any issues or customer contacts regarding order problems.

Requirements:

  • Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and colleagues.
  • Attention to Detail: Strong attention to detail and accuracy in data entry, ensuring error-free order processing.
  • Technical Skills: Advanced proficiency in Microsoft Office applications and order entry systems.
  • Organizational Skills: Strong organizational and time-management skills to prioritize tasks, manage multiple orders, and meet deadlines.

Benefits:

  • Competitive Salary: $60,000 - $80,000 per annum, based on location and experience.
  • Benefits Package: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.

About Us:

Demant is an equal opportunities employer, committed to diversity and inclusion. We strive to create a work environment that values and respects all employees, promoting a culture of excellence and teamwork.



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