Loss Prevention Specialist

2 weeks ago

Wilmington, North Carolina, United States Burlington Full time

Become a vital member of our team as a Loss Prevention Specialist, dedicated to fostering a secure shopping atmosphere while providing outstanding customer service.

As a Loss Prevention Specialist (LPS), your responsibilities will significantly influence the safety of the store and enhance the overall shopping experience for our patrons. By demonstrating a commanding presence, understanding theft patterns, and projecting a positive image of control, your vigilance at store entrances, exits, and areas prone to theft will play a crucial role in reducing incidents of theft and ensuring a safe, enjoyable shopping environment.

You will interact with our customers and team members in alignment with our core values, delivering a confident, warm, and enthusiastic greeting with eye contact and a smile during every interaction.

Your discipline, situational awareness, and dedication to upholding safety and security protocols will be essential as you monitor the entrance throughout your shift, focusing on minimizing opportunities for theft, shoplifting, and other dishonest behaviors.

Your confidence, positive demeanor, and expertise in loss prevention strategies will positively influence behaviors, allowing you to effectively cultivate trust and respect among customers and colleagues.

You will serve as a key partner to store and field leadership by identifying and reporting theft incidents and/or suspicious individuals to your Manager on Duty as soon as they are recognized.

Command Presence:

  • Maintain a professional appearance at all times, adhering to the designated dress code, including radio and earpiece.
  • Position yourself at the front of the store, remaining alert and aware of your surroundings.
  • Greet every customer entering or exiting the store with a friendly smile and a loud, welcoming greeting, fostering a sense of control and security.
  • Create a secure environment and reduce opportunities for theft.

Knowledge and Communication:

  • Possess a comprehensive understanding of key theft areas and support programs aimed at loss prevention.
  • Effectively communicate theft prevention strategies during store meetings, collaborating with the Manager on Duty.
  • Conduct bag and package checks on store and corporate associates, ensuring compliance with safety and security standards.
  • Understand your role in maintaining the safety and security of the store and its assets.

Support and Guidance:

  • Assist in training associates on loss prevention programs and procedures.
  • Model safety as a top priority and address any unsafe practices promptly.

Experience and Responsibilities:

  • 1+ years of experience in customer service, hospitality, retail, or loss prevention is preferred.
  • Ability to stand and walk for extended periods and visually monitor the store environment.
  • Ability to maintain confidentiality is required.
  • Ability to analyze and comprehend business trends.
  • Exhibit a positive demeanor, strong posture, and energetic greeting.
  • Work effectively in a fast-paced, high-pressure environment with attention to detail and disciplined decision-making.
  • Demonstrate excellent communication skills with customers and co-workers.
  • Possess strong leadership abilities that foster productive business relationships.

Candidates must be flexible with their schedules, including availability for nights, weekends, and holidays as required.

If you...

  • ...are enthusiastic about delivering exceptional value to customers daily;
  • ...take pride in contributing to positive outcomes for a team;
  • ...are committed to treating colleagues and customers with respect;
  • ...believe in the importance of diversity and inclusion;
  • ...wish to engage in initiatives that positively affect the community;

Join our team. You will appreciate it here.

Enjoy competitive pay, flexible hours, and an associate discount. Part-time associates may be eligible for benefits, including medical coverage and a 401(k) plan, based on hours worked. After one year of service, part-time associates may also qualify for paid time off, paid holidays, and sick leave in accordance with applicable laws. We are a rapidly expanding brand, offering various training and development opportunities for our associates to grow with us.

Our store teams work diligently and enjoy their time together. Burlington associates make a significant impact in the lives of customers, colleagues, and the communities where we operate every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $15 per hour

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