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Service Department Lead

2 months ago

Fairbanks, Alaska, United States N C Machinery Full time
Job Summary

We are seeking a highly skilled Service Supervisor to join our team at N C Machinery. As a Service Supervisor, you will be responsible for overseeing the service department's daily operations, ensuring that repairs and preps are completed on time and on budget, and managing a team of technicians to achieve exceptional customer satisfaction and profitability.

Key Responsibilities
  • Operational Management: Review workload and identify potential problems, work with customers to resolve billing conflicts, and ensure that repairs and preps are completed efficiently and effectively.
  • Team Leadership: Manage a team of technicians to ensure safe and efficient repairs/prep processes, coordinate training efforts, and promote the development of technicians.
  • Customer Satisfaction: Ensure that customers receive exceptional service, and work with customers to resolve any issues or concerns.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Minimum of 3-5 years' experience in a service department, with a strong background in operations management and team leadership.
  • Skills: Familiarity with all forms of shop tooling, knowledge of DBS system, and ability to work in a typical, physical work environment.
Benefits
  • Medical, Dental, Vision Insurance: Comprehensive health insurance package.
  • Paid Time Off: Generous paid vacation, holidays, and sick time.
  • 401(k) Plan: Company-matched 401(k) plan with profit sharing.
  • Employee Assistance Program: Confidential counseling services for employees and their families.
  • Referral Bonus: Bonus for referring qualified candidates.
  • Excellent Recognition Program: Recognition and rewards for outstanding performance.
  • Performance-Based Wage Increases: Regular wage increases based on performance.
  • Employee Discounts: Discounts on company products and services.
  • Seniority Bonus: Bonus for long-term service.
  • Career Growth Opportunities: Opportunities for career advancement and professional growth.