Customer Experience Representative

7 days ago


Princeton, New Jersey, United States Fairfield Inn & Suites - Princeton, WV Full time
Front Desk Clerk Job Summary

This position involves delivering exceptional customer service and administrative support to guests and colleagues alike. The ideal candidate will possess strong organizational skills, attention to detail, and a passion for hospitality.

Salary Range: $22,000 - $32,000 per year, based on local market rates.

Main Responsibilities:

  • Process check-ins and check-outs efficiently, ensuring accuracy and courtesy.
  • Manage online and phone reservations, responding promptly to guest inquiries and resolving issues as needed.
  • Provide guests with clear information about hotel services, amenities, and policies.
  • Maintain accurate records of bookings, payments, and guest interactions.
  • Work closely with housekeeping staff to ensure room cleanliness and guest satisfaction.

Essential Skills:

  • High school diploma or equivalent required; relevant experience preferred.
  • Excellent communication, problem-solving, and organizational skills.


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