Customer Experience Representative
7 days ago
This position involves delivering exceptional customer service and administrative support to guests and colleagues alike. The ideal candidate will possess strong organizational skills, attention to detail, and a passion for hospitality.
Salary Range: $22,000 - $32,000 per year, based on local market rates.
Main Responsibilities:
- Process check-ins and check-outs efficiently, ensuring accuracy and courtesy.
- Manage online and phone reservations, responding promptly to guest inquiries and resolving issues as needed.
- Provide guests with clear information about hotel services, amenities, and policies.
- Maintain accurate records of bookings, payments, and guest interactions.
- Work closely with housekeeping staff to ensure room cleanliness and guest satisfaction.
Essential Skills:
- High school diploma or equivalent required; relevant experience preferred.
- Excellent communication, problem-solving, and organizational skills.
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