Hotel Front Desk Professional

5 days ago


Amarillo, Texas, United States Holiday Inn Express and Suites - Amarillo TX Full time
Job Summary
Are you a detail-oriented individual with excellent communication skills? Do you have a passion for delivering exceptional guest experiences?
We are seeking a skilled Hotel Front Desk Attendant to join our team at the Holiday Inn Express and Suites in Amarillo, TX. As a key member of our front office team, you will be responsible for providing warm welcomes, efficient check-ins, and ensuring that our guests have everything they need for a comfortable stay.

Responsibilities:
  • Welcome and register guests, assign rooms, and provide keys and room numbers
  • Manage guest information, including credit card details and account updates
  • Take incoming calls, respond to inquiries, and handle online bookings and requests
  • Perform regular bookkeeping duties, maintaining accurate records and reporting any discrepancies
  • Communicate with housekeeping to ensure guest rooms are ready and meet our high standards
  • Promptly address guest complaints and concerns, resolving issues efficiently and effectively

Requirements:
  • High school diploma or equivalent required; hotel experience preferred
  • Strong customer service skills, with the ability to remain calm under pressure
  • Excellent communication and organizational skills, with attention to detail
  • Ability to work a variety of shifts, including mornings, evenings, and weekends
  • Knowledge of Microsoft Office and reservation management systems

Benefits:
  • Competitive hourly rate: $12-$14 per hour
  • 401(k) retirement plan
  • Dental insurance
  • Employee discount
  • Health insurance
  • Vision insurance


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