Hotel Service Representative

3 days ago


Amarillo, Texas, United States Holiday Inn Express and Suites - Amarillo TX Full time
Job Description

We are seeking a motivated Hotel Service Representative to join our team at Holiday Inn Express and Suites in Amarillo, TX. As a front-line ambassador of our brand, you will be responsible for providing exceptional service to our guests, ensuring their needs are met, and exceeding their expectations.

The successful candidate will possess excellent communication skills, the ability to work effectively in a fast-paced environment, and strong problem-solving skills. If you are a customer-focused professional who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity

Estimated Salary: $13.50 - $15.50 per hourKey Responsibilities:
  1. Welcome and register guests, provide them with keys and room numbers, and record credit card information.
  2. Take incoming calls, online and in-person room bookings requests, and answer questions about guest needs involving room rates, available rooms, amenities, rewards programs, and special requests.
  3. Perform regular bookkeeping duties, including making sure hotel guest information is current and correct.
  4. Communicate with housekeeping to ensure guest rooms are ready and clean.
  5. Field customer complaints when necessary, and resolve issues promptly and professionally.
Requirements:
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills.
  • Well-versed in taking telephone calls and handling stressful situations.
  • Exhibits working knowledge of Microsoft Office and reservation management systems.
  • High school or equivalent (Preferred).
  • Hotel Experience: 1 year (Preferred).
  • Front Desk: 1 year (Preferred).


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