Dining Service Supervisor

1 month ago


Steubenville, Ohio, United States Parkhurst Campus Dining Full time
Job Summary

The Dining Service Supervisor is responsible for overseeing the day-to-day operations of the dining service department, ensuring that food quality, service, sanitation, cash handling, and supervision of team members meet the highest standards.

Essential Functions
  • Supervises team members in their area of responsibility, consults with management to make changes as needed to improve services.
  • Follows established Parkhurst and client policies and procedures, upholds standards.
  • Communicates using Smile Plus skills and coaches team members on their use of the Smile Plus hospitality imperatives.
  • May assist in purchasing foods and supplies.
  • Maintains presence in service areas to assess customer satisfaction levels and resolve problems, communicates findings to management.
  • Ensures practices and procedures comply with federal, state, and local regulatory requirements.
  • Follows human resource policies and procedures, treats team members with fairness and respect.
  • Has input into hiring, performance appraisal, and discipline of staff under management oversight.
  • Orients and trains staff, may be required to present inservice training programs.
  • Communicates to staff regularly, both formally and informally, holds team meetings to ensure staff awareness of department activities.
  • Serves as a role model for team members by maintaining standards for appearance, dress, attendance, and professional behavior.
  • Enforces safety standards with team members, reports safety problems to management.
  • Ensures sanitation standards are enforced, monitors cleaning procedures.
  • Maintains morale on their shift through a sense of urgency, professionalism, and team building, resolves team member conflicts.
  • May assist in the planning and execution of catered events in conjunction with other team members.
  • May open and close the department, demonstrates responsibility for department security.
  • Performs hands-on tasks as required by the operation.
  • Maintains a plan for self-development and professional growth.


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