Client Services Representative for Internal Medicine
2 weeks ago
Job Overview
The Internal Medicine Client Services Representative plays a crucial role in delivering exceptional service to both existing and prospective clients, as well as veterinarians referring to the Internal Medicine division.
Key Responsibilities:
- Provide outstanding customer service to clients and referring veterinarians.
- Facilitate client check-ins, create and maintain medical records, schedule appointments, and manage financial transactions.
- Collaborate effectively with internal teams and external clients to address inquiries and resolve concerns.
- Accurately gather consult and referral details from veterinarians.
- Handle multiple incoming phone lines while maintaining a high level of attention to detail.
- Establish and nurture professional relationships with departmental staff and fellow Client Services Representatives.
Additional Duties:
- Perform other related tasks as assigned.
Qualifications:
Minimum Education and Experience: A high school diploma or equivalent, coupled with at least one year of relevant office experience, or an equivalent combination of education and experience.
Essential Skills:
- Proficiency in MS Office and/or Google Apps, along with familiarity with email, fax, and copy machines.
- Strong verbal and written communication abilities.
- Excellent organizational skills and capacity to manage multiple tasks simultaneously.
- Exceptional customer service aptitude and the ability to engage professionally with clients and colleagues in high-pressure situations.
- Ability to interpret guidelines and assess client needs to identify urgent situations.
- High attention to detail and capability to manage several incoming calls while assisting clients in person.
- Emotional intelligence and the ability to empathize with clients in challenging circumstances.
- Physical capability to lift up to 30 pounds, with or without reasonable accommodations.
Preferred Qualifications:
- Prior experience in client services within a veterinary or medical environment is advantageous.
Licensing:
A valid driver's license is required.
Equal Opportunity Statement:
North Carolina State University is committed to equal opportunity and affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, disability status, or veteran status.
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