Senior Business Systems Analyst

2 weeks ago


Atlanta, Georgia, United States Crawford & Company Full time
Job Summary

We are seeking a highly skilled Senior Business Systems Analyst to join our team at Crawford & Company. The ideal candidate will have a strong background in business analysis and application support, with a focus on delivering high-quality technical and customer support.

Key Responsibilities
  • Provide technical support for applications technologies within areas of expertise by analyzing and documenting user requirements pertaining to existing business applications and assisting in planning for and implementing new ones.
  • Confers with and may train internal and external customers in the utilization of business applications, within areas of expertise, to ensure that customers optimize the value of those applications.
  • Supports front line staff members with system-related issues, navigates the issue through to resolution, documents findings and reports to leadership with actions needed if any.
  • Recommends improvements to existing technologies & methods, to improve the quality/timeliness of technical & customer support.
Requirements
  • Education equivalent to a college degree in an information technology related or business administration related discipline, or the equivalent in related work experience.
  • Minimum five years of experience in the insurance industry or a related financial services industry.
  • A working knowledge of at least one insurance industry field (e.g. underwriting, Workers Compensation, Disability, FMLA etc) to be able to determine user requirements; a basic understanding of the insurance industry and Broadspire business practices, to ensure that technical solutions correspond to business needs.
What We Offer
  • Pay and incentive plans that recognize performance excellence
  • Benefit programs that empower financial, physical, and mental wellness
  • Training programs that promote continuous learning and career progression while enhancing job performance
  • Sustainability programs that give back to the communities in which we live and work
  • A culture of respect, collaboration, entrepreneurial spirit and inclusion


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