Quality Assurance Specialist

4 weeks ago


Mattoon, Illinois, United States Kingspan Group Full time

Quality Assurance Specialist

At Kingspan Group, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for maintaining and improving our Quality Management system, ensuring compliance to quality policy, Standard Operating Procedure, and ISO 9001 standards.

Key Responsibilities:

  • Develop and enforce the implementation of Quality Assurance Systems for incoming raw materials and finished products.
  • Communicate quality standards and expectations to employees, suppliers, and customers.
  • Lead customer complaint investigation, warranty claim response, and resolution, root cause analysis, and corrective action implementation.
  • Conduct jobsite visits and work with contractors/customers to identify and resolve field quality issues.
  • Manage a partnership with the Field Services team to help resolve customer issues.
  • Responsible for Continuous Improvement projects to improve the effectiveness of Quality Management System, associated processes, key metrics, cost of non-conformances, and in turn enhances customer value.
  • Leading, coaching, and the career development of the Quality Assurance team.
  • Ensure employees are fully trained on Quality Assurance requirements, including SOPs.
  • Measurement Systems - Ensure robust measurement tools are made available to QC inspection points. Ensure test methods and equipment is repeatable.

Requirements:

  • Three (3) to five (5) years of Quality Assurance experience in a manufacturing environment.
  • Must be highly proficient in all Microsoft Office applications (Word, Excel, PowerPoint) and Outlook.
  • Excellent telephone and oral communication skills.

What We Offer:

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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