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Medical Assistant Patient CCM Care Coordinator

4 weeks ago

Myrtle Point, Oregon, United States Cosan Group Full time
About the Role

We are seeking a highly skilled and compassionate Care Coordinator to join our team at Cosan Group. As a Care Coordinator, you will play a vital role in supporting our patients with chronic conditions, ensuring they receive the best possible care and achieving optimal health outcomes.

Key Responsibilities
  • Manage and support patients' healthcare needs via phone conversations
  • Ensure daily production goals and quality metrics are met within standards set forth by Cosan Group
  • Complete individualized patient care plans and perform care management and care coordination services via our software platform
  • Maintain frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes
  • Document all communications with patients, their caregivers, and their providers accurately
  • Communicate to and from facility or practice care clinicians regarding patient needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
  • Adhere to documentation protocols and best practices for daily workflow, escalation of client issues, comprehensive care plans, and internal communications
  • Exhibit excellent customer service skills demonstrated by positive feedback from customers and patients
  • Demonstrate an ability to develop and build trusting relationships with patients and partner practices with a true passion for caring for patients and guiding them in their health journeys
  • Have an ability to stay flexible and quickly adapt to new processes, software changes, and priorities with a positive attitude and a willingness to learn new skills on a continuous basis
Requirements
  • A Certified Medical Assistant (with diploma), or a Nationally Certified Pharmacy Technician license, or an LPN with compact license
  • At least 2 years' work experience in your existing role
  • Have a knowledge of healthcare terms, conditions, roles, and basic care principles, along with an ability to appropriately apply your clinical knowledge
  • Demonstrated clinical knowledge and expertise as evidenced by providing intervention to manage variety chronic conditions, including development and implementation of individualized care planning
  • Experience and proficiency working with Electronic Medical Records (EMR) software
  • Intermediate to advanced computer skills as evidenced by ability to navigate multiple systems utilizing the same computer monitor, and quickly learn and navigate software programs and applications
  • Effective communication, interpersonal skills, and problem solving
  • Must possess telephonic and virtual communication skills
Preferred Qualifications
  • Experience with CMS CCM/PCM guidelines, assessment and documentation practice
  • Bilingual in Spanish and English, however resumes must be submitted in English
  • Previous adult in-home, in-facility or remote chronic conditions care management
  • Previous experience in care management including knowledge of complex care management and care management principles
What We Offer
  • Paid Time Off
  • Paid Company Holidays
  • Medical/Dental/Vision Insurance
  • Complementary Life Insurance
  • Benefits Hub featuring local and national discounts
  • 401k plan
  • Optional short term, long term disability, critical illness & accident
  • All necessary equipment to do your work (e.g., laptop, monitor, headset etc.)
  • Monthly stipend to support internet access for remote workers
  • Employee Assistance Program, including mental health resources
Salary Range

$20.00 per hour based on experience

Job Type

Full-time

Expected hours

40 per week