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Night Audit Associate

2 months ago

Traverse City, Michigan, United States Lodgco Hospitality Full time

Job Summary:

We are seeking a Night Audit Associate to join our team at the Courtyard by Marriott in Traverse City. As a Night Audit Associate, you will be responsible for providing exceptional guest service and hospitality while assisting with 3rd shift hotel and guest service operations.

Key Responsibilities:

  • Perform guest registrations, room assignments, and special requests
  • Knowledge of daily hotel operations, policies, procedures, and internal rules
  • Knowledge of Brand's operating systems and customer loyalty programs
  • Knowledge of guest rooms, locations, amenities, features, and services offered
  • Knowledge of room rates, packages, discounts, and promotions
  • Ensure proper credit when checking out guests and handle late charges accordingly
  • Knowledge of cash handling and bank procedures to check out all guests
  • Bank out at end of shift by following drop procedures
  • Email daily reports to accounting office
  • Answer phones, handle mail, and take messages
  • Assist guests with problems and questions; ensure all guest problems are resolved
  • Knowledge of the city, local area, and attractions
  • Utilize spare time for cleaning and maintaining hotel areas
  • Know all emergency procedures and the proper action to take
  • Operate safe deposit boxes
  • Inspect conference rooms, common areas, and public restrooms to ensure cleanliness
  • Perform security walks of hotel
  • Investigate and address noise/party issues
  • Set up, prepare, and maintain breakfast area

Requirements:

  • 1-2 years of hotel experience is a plus
  • Valid driver's license and safe driving record
  • Satisfactory criminal background screening required
  • Professional references

Benefits:

  • Career development and training
  • Paid time off
  • Travel and hotel discounts
  • 401(k) with company match
  • Bonus potential