Store Operations Manager

4 weeks ago

Traverse City, Michigan, United States Tractor Supply Company Full time
About the Role

We are seeking a highly motivated and experienced Team Leader to join our team at Tractor Supply Company. As a Team Leader, you will play a critical role in assisting the Store Manager and Assistant Store Manager in executing operational, sales, and merchandising objectives by delivering a Legendary Customer Experience.

The ideal candidate will have a strong background in retail management, with experience in leading teams and driving sales growth. You will be responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Key Responsibilities
  • Maintain regular and predictable attendance.
  • Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
  • Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
  • Deliver on our promise of Legendary Customer Service through GURA:
    • Greet the Customer.
    • Uncover Customer's Needs & Wants.
    • Recommend Product Solutions.
    • Ask to Add Value & Appreciate the Customer.
  • Execute assigned basic, promotional, and seasonal merchandising activities.
  • Perform Opening/Closing procedures.
  • Transport and make deposits to bank.
  • Assess store conditions and assign duties.
  • Organize and prioritize workflow through the use of the daily planner.
  • Recovery of merchandise.
  • Participate in mandatory freight process.
  • Perform regular and promotional price change activities.
  • Resolve customer complaints/issues and ensure the customer has a Legendary shopping experience that differentiates from the competition.
  • Adhere to loss prevention standards and respond to any alarm calls as needed.
  • Communicate with Team Members on job functions, responsibilities, and financial goals.
  • Operate cash register/computer supervising cash handling procedures.
  • Assist Team Members on appropriate application of policies and procedures.
  • Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required.
  • Operate Forklift and Baler.
  • Complete all documentation associated with any of the above job duties.
  • Obtain license or certifications as needed by the business.
Requirements

Experience: Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license.

Education: High school diploma or equivalent is preferred, but not required. Regardless of education level, you must be able to read, write, and count accurately.

Preferred Knowledge, Skills, or Abilities

Basic computer skills.

Ability to read, write, and count accurately.

Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Ability to perform and execute principle responsibilities of Team Members.

Working Conditions
  • Working environment is favorable, generally working inside with moderate noise.
  • Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours.
  • Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines.
  • Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
  • Ability to work outdoors in adverse weather conditions.
Physical Requirements
  • Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
  • Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack).
  • Ability to occasionally lift or reach merchandise overhead.
  • Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
  • Ability to move throughout the store for an entire shift.
  • Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
  • Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18).
  • Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
  • Ability to read, write, and count accurately to complete all documentation.
  • Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
  • Ability to process information / merchandise through the point-of-sale system.
  • Ability to handle and be in contact with birds/poultry.
  • Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18).
  • Ability to successfully complete all required training.
  • Ability to travel as required in support of district needs.
  • Ability to drive or operate a vehicle for business needs.
  • This position is non-sedentary.
  • Ability to successfully complete training and certification for various business needs.
Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

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