Spa Reception Manager

3 weeks ago


Ashland, Oregon, United States Ashland Springs Hotel Full time

About the Role:

We are seeking an experienced Spa Front Desk Supervisor to join our team at Ashland Springs Hotel.

As a key member of our spa operations, you will be responsible for ensuring the smooth and efficient operation of the front desk, providing exceptional customer service to our guests, and supervising the reception team.

Your main goal will be to deliver an exceptional experience for our guests by ensuring timely and accurate handling of guest inquiries, scheduling appointments, and managing the booking system.

Key Responsibilities:

  • Manage the front desk operations, ensuring it is always clean, organized, and well-stocked.
  • Supervise the reception team and provide coaching and guidance to ensure they meet high standards of customer service.
  • Handle guest complaints and feedback in a professional and timely manner.
  • Collaborate with the spa manager to develop and implement new policies and procedures to improve spa operations.

Requirements:

  • A minimum of 2+ years of experience in a customer service or hospitality role.
  • 1+ years of experience in a supervisory role.
  • Excellent communication and interpersonal skills.
  • Ability to work flexible hours, including weekends and holidays.

Benefits:

  • Competitive salary: $18-20 per hour
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for career growth and development.


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