Veterinary Communication Specialist

1 week ago


Ashland, Massachusetts, United States MSPCA Angell Full time

Welcome to the Client Liaison role at MSPCA Angell in Boston As a member of our team, you will be responsible for managing the flow of information between our veterinary staff and clients. This is a full-time position with a competitive salary of $45,000 to $55,000 per year, depending on experience.

About the Position

This is a hybrid remote position requiring occasional in-person work at MSPCA/Angell Boston for training and onsite work as needed. The ideal candidate will have experience in call center, reception, scheduling, medical office support, secretarial, client communication, or other customer service roles.

Key Responsibilities
  1. Booking patient appointments and conveying detailed information regarding patient status, doctors' reports/updates, and instructions
  2. Providing general information regarding routine, specialty, and emergency pet care
  3. Collaborating with all departments and interacting with every facet of patient and client care
Qualifications

We require applicants to have a passion for customer service, love animals, and possess excellent communication skills. A cover letter showcasing writing skills is also required.

Benefits

MSPCA Angell offers an impressive benefits package including health, dental and life insurance, matched 403(b) retirement plan, tuition reimbursement, paid holidays, sick, and vacation time, generous employee discounts for pet health care and pet food, and free onsite parking.



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