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Workday HCM Implementation Specialist

2 months ago

Charlotte North Carolina, United States Global Channel Management, Inc Full time

Job Summary:

We are seeking a highly skilled Workday HCM Consultant to join our team at Global Channel Management, Inc. As a Workday HCM Consultant, you will be responsible for providing technical support, troubleshooting, and guidance to users, ensuring system compliance with data security and privacy requirements, and partnering directly with Workday for issue escalations, system defects, and resolutions.

Key Responsibilities:

  • Provide technical support and guidance to users on Workday HCM configuration, EIBs, business process design, configuration, calc fields, and condition rules.
  • Ensure system compliance with data security and privacy requirements.
  • Operate within the SLA for ticket closure and update ServiceNow with all notes.
  • Partner directly with Workday for issue escalations, system defects, and resolutions.
  • Work with the People Operations team, primary business stakeholders, and across the organization to ensure seamless implementation and support of Workday HCM.
  • Develop and maintain process documentation to ensure efficient and effective support of Workday HCM.
  • Collaborate with the team to identify and implement process improvements and best practices.
  • Provide coaching, training, or mentoring to others on Workday HCM configuration and implementation.

Requirements:

  • 4 years of experience in Workday HCM configuration and implementation.
  • Workday Partner or PRO certification (HCM, Reporting, Security, Talent & Performance, and/or Learning).
  • Hands-on experience with Workday Talent, Performance, Learning, HCM, and Reporting configuration.
  • Experience with JIRA, ServiceNow, Excel, PowerPoint, and Outlook.
  • Ability to work independently and report updates in a timely fashion.
  • Strong working knowledge of ServiceNow and ability to operate within SLAs.
  • 2+ years of consulting experience.
  • 1 Full lifecycle Workday Implementation.
  • Experience as a Report Writer, with the ability to design and create custom reports and dashboards.
  • Strong interest in collaboration, both within the People Operations team, primary business stakeholders, and across the organization.

Preferred Qualifications:

  • Risk Adverse and support Ally's Risk Framework.