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Restaurant Operations Manager

2 months ago

Greenwood, South Carolina, United States Bojangles Full time
Job Title: Assistant General Manager

About the Role:

The Assistant General Manager is a critical part of managing our restaurants. This role is responsible for exercising discretion and independent judgment in discharging management duties necessary to all areas of the store operations.

Key Responsibilities:

  • Final and ultimate responsibility for recruitment, selection, development, appraisal, and when necessary, disciplining and/or recommending termination of employees, all in accordance with the established policies and procedures of BOJ of WNC, LLC and applicable state and federal regulations.
  • Expected to be at work on time and work a complete shift
  • Use of discretion in effective management of hourly labor and training, on a daily basis, in a manner that implements the current management labor guidelines and labor matrix
  • Managing the physical facility, equipment, exterior appearance in a manner that maintains them in first class condition, including the efficient use of service vendors selected by BOJ of WNC, LLC.
  • Maintain a clean and pleasant environment for customers, with a health rating of not less than 95.
  • Effective management of food and supplies requirements, including ordering of foods, inventory control and efficient usage, in accordance with the standards of BOJ of WNC, LLC
  • Maintain high standards of employee appearance and conduct to assure a pleasant environment for customers
  • Training of crew, as necessary, to meet present and future needs, in accordance with the training guidelines and procedures established by BOJ of WNC, LLC
  • Maintaining high standard of food quality and safety, in accordance with specifications of Restaurant Training Guide and applicable laws and regulations concerning food handling and preparation including HACCP standards.
  • Management of cash handling, reconciliation and deposit in strict compliance with the policies and procedures of BOJ of WNC, LLC.
  • Responsible for the timely and accurate completion of all reports and paperwork required by BOJ of WNC, LLC.
  • Maintains safe and secure restaurant for customers and employees in accordance with policies of BOJ of WNC, LLC.

Performance Metrics:

  • Above average performance in the following standard measurements:
  • • Labor Usage: Plus or minus 10 hrs./weekly
  • • Show Bo: Minimum Score of 90
  • • Drive Thru Window Times: Less than 55 seconds
  • • Food Variance: 1.5% of sales, or better
  • • Turnover Rates: Less than 150%
  • • Kitchen & Dining Supplies:.8% of Sales or Better

Physical Requirements:

  • Occasional lifting of up to 40 pounds
  • Extended periods of time spent walking and/or standing.

About Us:

Founded in 1977 in Charlotte, N.C., Bojangles​, Inc. is a highly differentiated and growing restaurant operator and franchisor dedicated to serving customers high-quality, craveable food made from Southern recipes. Bojangles​ prepares all of its proprietary menu items from scratch and there are no microwaves in its restaurants. A special blend of seasonings gives the food its unique Bojangles flavor. The restaurants core menu features Bojangles famous chicken, made-from-scratch buttermilk biscuits, flavorful fixins and Legendary Iced Tea steeped the old-fashioned way. Bojangles broad breakfast menu is served fresh all day, every day and features biscuit sandwiches such as Cajun Filet, steak and country ham. Bojangles menu also features unique fixins such as Dirty Rice, Cajun Pintos and Green Beans. First franchised in 1978, Bojangles​ has more than 690 locations throughout the southeast U.S. For more information, visit