Dental Patient Care Coordinator

3 weeks ago


Ephrata, Pennsylvania, United States Smilebuilderz Full time
Job Title: Dental Patient Care Coordinator

Smilebuilderz is seeking a highly skilled and compassionate Dental Patient Care Coordinator to join our team. As a key member of our dental team, you will play a vital role in ensuring the smooth operation of our practice and providing exceptional patient care.

Job Summary:

The Dental Patient Care Coordinator will be responsible for managing a doctor's schedule, developing and maintaining relationships with patients, and ensuring that all necessary consents and clearances are in place prior to appointments. This role requires strong communication and interpersonal skills, as well as the ability to multitask and work effectively in a fast-paced environment.

Key Responsibilities:
  • Greet new patients and introduce yourself as the Care Coordinator
  • Review patient paperwork and confirm appointments are scheduled correctly
  • Verify lab cases are present for scheduled appointments
  • Prepare and review daily schedules, presenting any concerns or modifications needed
  • Present patient treatment options and educate patients on the value of recommended treatments
  • Schedule treatment and maintain pre-authorization records
  • Monitor Dentrix reports to locate unscheduled treatment
  • Provide checkup calls to emergency and complex cases
  • Maintain patient relationships by acknowledging life milestones and events
Requirements:
  • Exceptional customer service skills
  • Strong communication and interpersonal skills
  • Ability to multitask and work effectively in a fast-paced environment
  • Proficiency in basic computer systems and practice management software
  • Ability to facilitate change as directed
Working Conditions:
  • 12 hour shifts
  • Required to sit for extended periods of time
  • Primarily a controlled office environment with frequent exposure to clinical situations


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