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Front Desk Representative

2 months ago

Davis, California, United States Aimbridge Hospitality Full time
Job Summary

As a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Guest Service: Greet and welcome guests, respond to their inquiries, and resolve any issues in a professional and courteous manner.
  • Front Desk Operations: Manage the front desk, handle room assignments, and ensure that all guest requests are met.
  • Communication: Maintain effective communication with guests, colleagues, and management to ensure a smooth and efficient operation.
  • Problem-Solving: Anticipate, prevent, and resolve problems that may arise during the guest's stay.
  • Teamwork: Collaborate with other departments to ensure that guests receive a seamless and enjoyable experience.
Requirements
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Possess a positive and upbeat personality, excellent communication and problem-solving skills, and the ability to work well under pressure.
Benefits
  • Competitive Pay: Earn a competitive hourly rate, with opportunities for advancement and professional growth.
  • Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and employee assistance programs.