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Quality Assurance Manager

2 months ago

Charlotte, North Carolina, United States BrightSpring Health Services Full time

Job Summary

The Quality Assurance Manager position is focused on maintaining local compliance with State, Federal and BrightSpring Health Services requirements. The QAM provides leadership oversight to operations in meeting their goals and ensure safety and satisfaction for individuals supported.

Key Responsibilities

  • Maintains knowledge of operation's regulatory, accreditation, and company requirements.
  • Implements and monitors operational systems/processes to ensure compliance with policies and procedures and adherence to requirements to ensure quality of service delivery and compliance with requirements.
  • Conducts operation reviews, including, but not limited to Site Reviews, Record Reviews and review of other quality monitoring and improvement activities.
  • Completes documentation of operational review activities thoroughly and timely.
  • Prepares detailed summary reports of quality assurance findings related to operational reviews.
  • May serve as the contact person for external regulatory reviews, in the absence of the Executive Director.
  • Serves as record keeper for all State/Federal Survey documentation, coordinates/ implements corrective action as necessary, and ensures company reporting requirements are met.
  • Works with Executive Director and leadership team to develop and implement Quality Improvement Plans as needed.
  • Serves as a leader in the development and implementation of the operation's improvement planning initiatives and outcomes achievements.
  • Develops and implements internal quality practices under the direction of the Executive Director.
  • Provides recommendations to leadership about needed actions to improve quality.
  • Communicates effectively with management and staff, using good judgment and diplomacy.
  • Provides reports to operation leadership regarding the status of program performance.
  • Provides input, training, and support to other service delivery team members in efforts to prioritize quality and reduce risk.
  • Reviews satisfaction survey data regularly, identifies trends and makes recommendations as indicated for improvement.
  • Coordinates investigations and ensures compliance with deadlines. Conducts investigations (as assigned) and completes investigation reports consistent with company guidelines.
  • Oversees the Critical Incident Reporting and Mortality Review processes.
  • Serves as Chair of the operation's Quality & Safety Committee, and participates in other committees as assigned.
  • Serves as a leader in coordinating internal activities to prepare and maintain external accreditation standards.
  • Maintains certification for company signature programs (YSIS, Site Reviewer, QIDP, etc.).
  • Supervises entry level QA position, if applicable.
  • Performs other duties as assigned.
  • Travel Required within designated service sites.