Reservations Team Member

1 day ago


Orlando, Florida, United States Hilton Grand Vacations Full time

About Our Company

Hilton Grand Vacations is a leading company in the vacation ownership industry, driven by innovation and quality. Our Activations department plays a crucial role in bringing future vacation dreams to life, and we are seeking an experienced Reservations Team Member to join our team.

About the Role

The Activations Agent will contact guests who have purchased pre-paid vacation packages and assist them in making their travel arrangements. The ideal candidate will have experience in sales, customer service, and problem-solving, and be able to work effectively in a team environment.

Key Responsibilities

  • Provide exceptional customer service to meet our Mission, Vision, and Values
  • Call package holders to book travel dates, verify details, answer questions, and follow up as needed
  • Sell package upgrades aligned with guest interest and influence guests to book certain properties, locations, or months according to business needs
  • Meet performance standards for department metrics
  • Sales skills required for reselling, upselling, and saving packages
  • Collect additional monies and fees associated with packages
  • Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers
  • Efficiently use multiple computer systems
  • Ensure the privacy and security of confidential information about our guests and company
  • Keep accurate logs of reservations on a spreadsheet

Benefits

  • Driven base pay plus monthly performance incentives
  • Day One Team Member Benefits
  • Daily Pay option
  • Sundays Off, limited Saturdays
  • Paid Time Off (PTO) for adventure, rest, relaxation, or recuperation
  • Discounted Hilton hotel rates worldwide
  • Recognition Programs and Rewards
  • 401(k) program with company match
  • Employee stock purchase program
  • Tuition reimbursement program


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