Logistics Customer Care Specialist

2 days ago


Sens, Bourgogne-Franche-Comté, United States XPO Logistics Full time
Job Summary
XPO Logistics is seeking an experienced customer service representative to provide exceptional service to our customers. As a Delivery Experience Coordinator, you will be responsible for assisting customers with their inquiries and resolving issues in a professional and efficient manner. Your duties will include monitoring progress of delivery routes, scanning haul-away pods, and verifying stamps to maintain accurate records. Additionally, you will process changes or cancellations to delivery orders as necessary.

Key Responsibilities:
- Assist customers via telephone and email
- Handle customer complaints in a professional and efficient manner
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps to maintain accurate records
- Process changes or cancellations to delivery orders as necessary

Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Proficiency in using technology to manage customer interactions and data
- Strong problem-solving approach and analytical skills
- Attention to detail and accuracy in processing customer requests

Benefits:
This role offers a competitive salary of $45,000 - $60,000 per year. Ongoing training and development opportunities are provided to enhance your skills and career growth. You will also work in a dynamic and supportive environment that fosters collaboration and teamwork.

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