Customer Service Housing Stability Specialist
1 week ago
We are seeking a skilled Customer Service Housing Stability Specialist to join our team at LHH Recruitment Solutions. In this role, you will play a critical part in providing direct support to residents experiencing housing crises and homelessness.
About the Role:The ideal candidate will possess strong knowledge of social services, public assistance, mental health, and substance abuse systems. You will work effectively with diverse populations from a trauma-informed, strength-based approach.
Key Responsibilities:- Provide psychoeducation, supportive counseling, and crisis intervention to help residents achieve housing readiness and stability.
- Develop and implement tailored Housing Stability Plans, including participant budgets, to support long-term housing success.
- Coordinate with internal teams, community partners, and external agencies to facilitate optimal outcomes for residents.
- Maintain accurate client records, ensuring compliance with HIPAA, HMIS databases, HCD, and TCAC standards.
- Conduct assessments and provide immediate support during crises, including mandated reporting and safety evaluations.
- Assist clients in applying for permanent subsidies or low-income housing programs such as Section 8, EHAP, and CalWORKs.
- Bachelor's degree in social work or a related field plus 2 years of social services experience, or a Master's degree with 1 year of case management experience.
- Proficient in case management, crisis intervention, and resource coordination. Strong communication, organization, and advocacy skills.
- Language: Bilingual in Spanish.
- Licensing: Valid California driver's license and proof of automobile liability insurance.
PTO, Medical, Dental, and Vision benefits are offered to eligible employees.
Compensation:This is a full-time position with an estimated annual salary range of $48,000 to $58,000 depending on experience.
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