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Customer Service Representative

2 months ago

Washington, United States Chick-fil-A Ft Totten FSU Full time
Job Summary

We are seeking a highly motivated and customer-focused Dining Room Host to join our team at Chick-fil-A Ft Totten FSU. As a Dining Room Host, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.

Key Responsibilities
  • Guest Experience
    • Greet guests as they enter our dining room
    • Send guests off with a fond farewell
    • Conduct table touch-ins to offer condiments or refresh beverages
    • Provide samples to guests to help promote products
    • Offer highchairs to guests with young children
  • Cleaning Responsibilities
    • Clean and sanitize dining room and patio tables after guest departures
    • Sweep and mop floors to clear debris and maintain a clean appearance
    • Ensure bathroom mats are clean and replaced when needed
    • Ensure bathroom frequently refreshed and properly stocked with paper and other supplies
    • Ensure patio umbrellas are raised or lowered if inclement weather is pending
    • Ensure trash receptacles are routinely emptied
    • Break down boxes before being moved to recycle bins
    • Move trash and boxes from the staging area to dumpsters
    • Ensure trash and debris from the drive-thru and parking lot are removed
    • Ensure high chairs are kept sanitized and free of debris
    • Ensure cleaning supplies and equipment are neatly organized and kept in good repair
    • Seek out deep cleaning projects in slow periods
  • Additional Responsibilities
    • Be proactive about helping guests whether on register or front counter
    • During busy periods (or when requested) assist guests or 3rd Party deliver drivers at the front counter
    • Keep potted plants watered and looking fresh
    • Provide oversight of cleaning conducted by Team Members and ensure cleaning checklists are thoroughly completed
    • Assist in the enforcement of safety measures for both employees and guests
    • Other duties as assigned by FOH Director of Operations
    Requirements
    • English fluency is required
    • Must have a source of reliable transportation
    • Able to lift up to 50 lbs., stand for up to 8 hours, and reach across counter tops measuring 36 inches in length
    • A great teammate
    • Able to multitask and willing to give your best at all times
    • Excellent Customer Service Skills
    • Move with purpose, focus on what is most important, when it is most important
    • Thrives in challenging fast-paced work environment
    • Must be punctual and professional
    • Resilient - able to resolve setbacks
    • The team member is frequently required to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 pounds
    • Bilingual is a plus
    Benefits
    • Competitive pay - starting at $17.50/hour
    • Morning/Mid-day shift: Friday and Saturday 10:00am - 6:00pm, Tuesday – Thursday 3:00pm - 8:00pm
    • Closed on Sundays, Thanksgiving and Christmas Day
    • Complementary Chick-fil-A meal during shift
    • Scholarship opportunities
    • Employment referral bonuses
    • Access to Life Insurance for full time staff
    • Access to Health Insurance for full time staff
    • Access to Retirement Savings Plan
    • A Path to Success: Most of our managers and directors started as hourly team members. Our career path program helps you get there.
    • Skills and Training: Every day at Chick-fil-A Ft Totten, we'll help build your skills and prepare you for a strong career—whatever your goals may be