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Night Auditor

2 months ago

Manchester Center, Vermont, United States Kimpton Hotels & Restaurants Full time
{"title": "Guest Service Agent (Overnight) Role Overview", "content": "Be the Face of Our Hotel

We're seeking a skilled Guest Service Agent to join our overnight team at Kimpton Hotels & Restaurants. As the first point of contact for our guests, you'll be responsible for creating a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly.
  • Manage the registration and check-out process, ensuring accuracy and efficiency.
  • Operate the PBX system, handling phone calls and messages with professionalism and courtesy.
  • Conduct pre-assignment of hotel rooms, considering special requests and VIP guests.
  • Follow established key control policy and ensure proper credit policies are followed.
  • Submit lost and found articles and maintain accurate records.
  • Monitor room availability and review daily selling status using yield management systems.
What We're Looking For:
  • Previous experience in a Front Desk or customer-facing role.
  • High school diploma or general education degree (GED) required.
  • Knowledge of the local area, services, attractions, and events.
  • Flexibility to work overnights, weekends, and holidays.
  • Ability to work well under pressure and maintain a high level of accuracy.
Why Join Our Team?

We're committed to creating a culture that reflects the diversity of our guests. We welcome and celebrate differences among people, including different personalities, lifestyles, work styles, education, and experience. Our goal is to create a work environment that's inclusive, empowering, and exceptional.

", "call_to_action": "Learn More"}