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IT Support Specialist

2 months ago

Denver, Colorado, United States HDR Full time
About the Role

At HDR, we're committed to creating a workplace where every employee feels valued, respected, and empowered to bring their authentic selves to work every day. As an IT Support Specialist, you'll play a critical role in helping us achieve this vision by providing exceptional technical support to our staff.

Key Responsibilities
  • Apply technology to address business needs and constraints
  • Assist staff in achieving efficient and effective use of computing technology and maximizing utilization of computer resources
  • Combine technical expertise with a focus on excellent customer service
  • Participate in enterprise-wide IT projects and initiatives
  • Diagnose system hardware, software, and operator problems
  • Provide advanced troubleshooting on complex IT issues
  • Support software applications and provide desk-side training as needed
  • Request hardware and software through the requisition system as directed by your supervisor
  • Provide hardware support, printer, and printing support
  • Assist the IT Support team with inventory management of desktops, laptops, printers, and other personal hardware assets
  • Assist the IT Support team with software inventory where required
  • Provide local office coordination and communication of technical support topics/issues of interest
  • Understand client business needs and effectively match client business needs to technology solutions
  • Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team
Preferred Qualifications

We're looking for candidates with knowledge of MicroStation, AutoCAD, ProjectWise, and/or GIS. This position may include travel.

Requirements
  • Associate's degree in Computer Science/MIS-related area or equivalent work experience
  • A minimum of 1 year of experience in technical support of PC, networks, and servers
  • Excellent working knowledge of personal computer and peripherals
  • Experience in systems operations and maintenance
  • Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server
  • Working knowledge of Microsoft Office applications
  • Excellent client service, interpersonal, and communication skills
  • Self-starter able to handle multiple tasks and deadlines with minimal supervision
About HDR

At HDR, we believe in creating a workplace where every employee feels valued, respected, and empowered to bring their authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute.