Service Delivery Specialist

2 weeks ago


Pflugerville, Texas, United States FS Bulider Resources Full time
Why Work for Us?
At FS Builder Resources, we value our employees and strive to create a positive and supportive work environment. Our team is dedicated to delivering exceptional customer service and support, and we believe that our employees are the key to our success. We offer a competitive salary range, benefits, and perks to ensure that our employees feel valued and rewarded for their hard work.

Job Description:
The Customer Service Representative will work as part of a team to provide excellent customer service in a professional, efficient, and timely manner. Daily responsibilities will include entering customer details and order specifications, responding to communications in a courteous manner, and updating records for reselections and/or rescheduled installs.

Key Responsibilities:
  • Enter customer details and order specifications accurately and efficiently.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Update records for reselections and/or rescheduled installs, ensuring accuracy and attention to detail.
  • Assist customers with order resolutions, providing clear and concise communication.


Requirements and Qualifications:
  • 1-3 years of customer service experience, preferably in a fast-paced environment.
  • 1-3 years of scheduling experience, with a focus on accuracy and attention to detail.
  • A high school diploma or equivalent is required; a college degree is an asset.
  • The ability to type 40 WPM is preferred, but not essential.
  • Excellent communication and interpersonal skills are crucial for success in this role.


What We Offer:
  • Competitive salary range: $40,000 - $60,000 per annum.
  • Medical, dental, and vision coverage.
  • 401K plan.
  • Paid holidays and vacation time.
  • Employee appreciation events.


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