Patient Access Specialist

1 week ago


Woodstock, Illinois, United States Northwestern Memorial Healthcare Full time
Job Title: Patient Access Specialist - Central Scheduling

We are seeking a highly skilled Patient Access Specialist to join our team at Northwestern Memorial Healthcare. As a Patient Access Specialist, you will play a critical role in ensuring that patients receive high-quality care by efficiently and effectively managing the scheduling process.

Responsibilities:
  • Provide exceptional customer service to patients, responding to their questions and concerns in a timely and professional manner.
  • Collect and verify patient demographic information, ensuring accuracy and completeness.
  • Utilize multiple online order retrieval systems to verify or print patient orders.
  • Verify insurance eligibility and benefit levels through online tools or over the phone as necessary.
  • Complete accurate handoff instructions and notes to scheduling staff, noting appropriately in Epic.
  • Run real-time eligibility (RTE) on all patients to verify insurance and follow out-of-network policies as applicable.
  • Send quality Epic Messages/Telephone encounters that are descriptive and grammatically correct.
Requirements:
  • High School diploma or equivalent.
  • 2-3 years customer service or medical office experience.
  • Excellent interpersonal, verbal, and written communication skills.
  • Proficiency in computer data-entry/typing.
  • Ability to read, write, and communicate effectively in English.
  • Basic Computer Skills.
  • Ability to type 40 wpm.
  • Ability to multi-task.
  • Customer service oriented.
  • Excellent organizational, time management, analytical, and problem-solving skills.
Preferred Qualifications:
  • Additional education.
  • Additional language skills.
  • Healthcare finance and/or healthcare insurance experience.
  • Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.

We are an affirmative action/equal opportunity employer and do not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.



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