Current jobs related to Customer Service Team Leader - Orlando, Florida - V2X

  • Customer Team Leader

    1 week ago

    Orlando, Florida, United States NuVision Auto Glass - Florida Full time

    Job SummaryWe are seeking a highly motivated and organized Customer Team Leader to join our team at NuVision Auto Glass - Florida. As a key member of our sales and marketing team, you will be responsible for promoting our products and services to customers, maintaining professional standards in sales and customer relationships, and participating in daily...

  • Taco Bell Team Member

    1 week ago

    Orlando, Florida, United States US Leader Restaurants Full time

    About the RoleThe Taco Bell Team Member is a vital part of our fast-paced and dynamic team. As the first point of contact for customers, you will set the tone for their experience and bring the great Taco Bell tastes to life.Key ResponsibilitiesTake orders and prepare food to meet customer expectationsAssist in resolving any service or food issues in a...

  • Technical Team Leader

    2 weeks ago

    Orlando, Florida, United States Rite-Hite Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Team Leader to join our team at Arbon Equipment Corporation, a Rite-Hite Company. As a Technical Team Leader, you will be responsible for leading a team of service technicians and installation specialists to ensure the effective installation, repair, and maintenance of loading dock and...

  • Restaurant Team Leader

    2 weeks ago

    Orlando, Florida, United States Marco's Pizza Full time

    Restaurant Team LeaderAt Marco's Pizza, we're looking for a skilled and motivated Restaurant Team Leader to join our team. As a Restaurant Team Leader, you will be responsible for ensuring customer satisfaction while maintaining the brand standard. This includes controlling food and labor, developing and training team members, and preparing and cooking...

  • Technical Team Leader

    4 weeks ago

    Orlando, Florida, United States Rite-Hite Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Team Leader to join our team at Arbon Equipment Corporation, a Rite-Hite Company. As a Technical Team Leader, you will be responsible for leading a team of service technicians and installation specialists to ensure the effective installation, repair, and maintenance of loading dock and...

  • Customer Service Team Leader

    7 days ago

    Orlando, Florida, United States Epos Now Group Full time

    h3JobDescription/h3pRoleTitle:CustomerServiceTeamLeader/ppWeareseekingahighlymotivatedandorganizedCustomerServiceTeamLeadertojoinourteamatEposNowGroup.AsakeymemberofourOnboardingteam,youwillberesponsibleforleadingandmotivatingtheCustomerServiceTeamtodeliverindustry-leadingcustomerservice./ppbKeyResponsibilities:/b/pulliLead,motivate,coachanddeveloptheCustome...

  • Customer Service Representative

    1 month ago

    Orlando, Florida, United States Hobart Service Full time

    About Hobart ServiceHobart Service, an Illinois Tool Works Company, has been a trusted source for Commercial Food Equipment Service Solutions for over 125 years. Our team of over 1,700 associates nationwide serves as valued partners to our customers, providing exceptional service and support.Job SummaryWe are seeking a highly skilled Customer Service...

  • Shift Leader

    2 weeks ago

    Orlando, Florida, United States Ghost Kitchen Orlando Full time

    Job OverviewWe are seeking a highly skilled Shift Leader to join our team at Ghost Kitchen Orlando. As a Shift Leader, you will be responsible for leading a team of 10+ Crew Members and working closely with the General Manager to ensure exceptional customer service.Key Responsibilities:Lead a team of Crew Members to provide excellent customer serviceWork...

  • Crew Leader

    1 month ago

    Orlando, Florida, United States Lewis Tree Service Full time

    {"title": "Crew Leader", "content": "Lead a Tight-Knit CrewAs a Crew Leader at Lewis Tree Service, you will be responsible for leading a tight-knit crew and creating a positive team environment. You will interpret tree trimming, removal, and spraying orders initiated by the General Foreman or customer representative.Plan and Execute Daily WorkYou will plan...

  • Crew Leader

    1 month ago

    Orlando, Florida, United States Lewis Tree Service Full time

    At Lewis Tree Service, we're committed to providing exceptional tree care services to our customers. As a Crew Leader, you'll play a crucial role in ensuring the success of our operations.Key Responsibilities:Lead a tight-knit crew, fostering a positive team environment and promoting a culture of safety and excellence.Interpret tree trimming, removal, and...

  • Customer Service Operations Manager

    2 days ago

    Orlando, Florida, United States Home Service Partners Full time

    Home Service Partners is a dynamic and fast-paced organization dedicated to delivering exceptional customer service. We're seeking an experienced and results-driven Customer Service Operations Manager to lead our team of remote home service partners.Job SummaryThe Customer Service Operations Manager will oversee the day-to-day operations of our assigned...

  • Restaurant Operations Manager

    1 week ago

    Orlando, Florida, United States US Leader Restaurants Full time

    Job Title: Assistant ManagerAbout the Role:The Assistant Manager at US Leader Restaurants plays a vital role in supporting the Restaurant General Manager in running great work shifts and meeting Taco Bell standards. This position requires a positive attitude, good communication skills, and a willingness to take ownership and responsibility to solve problems...

  • Team Leader

    4 weeks ago

    Orlando, Florida, United States You've Got Maids Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented individual to join our team as a Team Manager. As a Team Manager, you will be responsible for leading a team of cleaners and ensuring that our clients receive top-notch service.ResponsibilitiesClean client homes to the highest standardsProvide exceptional customer service and maintain a positive...

  • Retail Team Leader for Pet Supplies

    2 months ago

    Orlando, Florida, United States FINNEGAN DEXTER, LLC Full time

    Job OverviewAs a Retail Team Leader at FINNEGAN DEXTER, LLC, you will play a pivotal role in enhancing the shopping experience for pet owners and their beloved companions. Your passion for pets and commitment to exceptional service will shine through as you lead your team to success.Key Responsibilities:Assist in the overall management of store operations,...

  • Production Team Leader

    4 weeks ago

    Orlando, Florida, United States Goodwill Industries of Central Florida, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Production Team Leader to oversee all aspects of Textile and Hard Goods production at Goodwill Industries of Central Florida, Inc. The successful candidate will be responsible for meeting production quotas, researching and familiarizing themselves with incoming items and brands, pricing donated...

  • Customer Service Team Lead

    3 days ago

    Orlando, Florida, United States Circle K Full time

    As a Lead Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. Your key responsibilities will include:Key Responsibilities:Providing prompt and courteous customer service to all customersResolving customer complaints and issues in a...

  • Crew Leader

    3 weeks ago

    Orlando, Florida, United States Lewis Tree Service Full time

    About the RoleAt Lewis Tree Service, we're seeking a highly skilled and experienced Crew Leader to join our team. As a Crew Leader, you will be responsible for leading a tight-knit crew, creating and promoting a positive team environment, and ensuring the safe and efficient completion of tree trimming, removal, and spraying operations.Key...

  • Technical Team Leader

    2 weeks ago

    Orlando, Florida, United States Rite-Hite Full time

    Job SummaryWe are seeking a highly skilled Technical Team Leader to join our team at Arbon Equipment - A Rite-Hite Company. As a Technical Team Leader, you will be responsible for leading a team of service technicians and ensuring the delivery of high-quality service to our customers.Key ResponsibilitiesLead a team of service technicians to ensure timely and...

  • Assembly Team Leader

    3 weeks ago

    Orlando, Florida, United States Regal Boats Full time

    Job Title: Assembly Team LeaderRegal Boats is seeking a highly motivated and experienced Assembly Team Leader to join our team. As an Assembly Team Leader, you will be responsible for overseeing lamination processes and ensuring the efficient utilization of manpower to achieve maximum efficiency.Key Responsibilities:Ensure lamination manufacturing operations...

  • Customer Service Lead

    4 days ago

    Orlando, Florida, United States Burlington Full time

    Customer Service Lead Job DescriptionAt Burlington, we're looking for a skilled Customer Service Lead to join our team. As a key member of our management team, you'll be responsible for:Directing cashier coverage and customer flow at the front of lines to ensure efficient service.Assisting the management team in communicating promotions and company...

Customer Service Team Leader

2 months ago

Orlando, Florida, United States V2X Full time
Position Overview

This job description may be modified as necessary to fulfill the requirements of the organization. V2X is a global leader in developing innovative solutions that seamlessly integrate physical and digital infrastructures. With over 120 years of proven mission support, we are dedicated to enhancing security, optimizing logistics, and improving readiness. Our $3.9 billion company employs 16,000 professionals who collaborate with clients worldwide to address their most challenging issues with integrity, respect, and professionalism.

About Advantor Systems
Advantor Systems, a subsidiary of V2X, is committed to delivering top-notch, comprehensive solutions that assist U.S. Military and government clients in safeguarding critical assets through dedication, integrity, and expertise.

Role Summary

V2X and Advantor are in search of skilled and results-oriented Call Center Supervisors to oversee a team of customer service representatives supporting a federal government contract. The ideal candidates will possess a robust background in call center management, exceptional leadership capabilities, and a commitment to providing outstanding customer service.

Key Responsibilities

  • Lead a team of customer service representatives to meet service level agreements, quality standards, and productivity goals.
  • Assess and enhance call quality, offering constructive feedback and coaching to team members for performance improvement.
  • Identify opportunities for process enhancements to boost efficiency, minimize errors, and elevate customer satisfaction.
  • Analyze and report on essential performance metrics such as call volume, abandonment rates, and customer satisfaction levels.
  • Collaborate with various departments to resolve customer issues and enhance the overall customer experience.
  • Design and implement training initiatives to enhance the skills and knowledge of team members.
  • Conduct performance reviews, provide coaching, and implement corrective measures as necessary.
  • Assist in the formulation of call center policies, procedures, and standards.
  • Ensure compliance with contract requirements by supervising call center agents.
  • Manage the scheduling of call center staff shifts.
  • Guarantee adequate staffing levels at the start of shifts and backfill as needed.
  • Monitor team performance during shifts and make necessary adjustments.
  • Review CRM documentation throughout shifts to ensure adherence to contract standards.
  • Facilitate adjustments to the call center team to accommodate increased demand.
  • Ensure a seamless transition between shifts.
  • Respond to incoming communications within established timeframes.
  • Accurately identify customer inquiries, complaints, and overall needs.
  • Provide comprehensive answers and solutions to customer inquiries.
  • Direct customers to the appropriate departments as necessary.
  • Adhere to all communication protocols, policies, and guidelines during customer interactions.
  • Report directly to the Call Center Manager.
Qualifications

  • High school diploma or equivalent required.
  • A minimum of 2 years of experience in customer service or call center operations.
  • Ability to successfully complete a federal background check.
  • Current TSA Suitability Determination preferred; ability to obtain determination required.
  • Outstanding customer service, active listening, and verbal and written communication skills.
  • Strong analytical and problem-solving abilities, with the capacity to interpret data and make informed decisions.
  • Quickly grasp company services and policies.
  • Proficient in computer usage, CRM software, and Microsoft Office applications.
  • Willingness to work varying shifts, including evenings, weekends, and holidays as required.
  • Excellent communication and customer service skills, with the ability to work independently in a team setting.
Benefits

Our employees benefit from a competitive package that includes health medical plans, vision, dental, 401(k) matching, educational reimbursement, flexible work schedules, and additional personal days off.

Commitment to Diversity

We are dedicated to fostering an inclusive and diverse workplace that values and supports the contributions of every individual. This commitment, along with our shared Vision and Values of Integrity, Respect, and Responsibility, enables us to leverage differences, promote innovation, and enhance our success in the global marketplace. V2X is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status, or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.