VIP Guest Service Specialist

4 weeks ago


Mashantucket, Connecticut, United States Foxwoods Resort Casino Full time
Job Summary

We are seeking a highly skilled and experienced VIP Representative to join our team at Foxwoods Resort Casino. As a key member of our Front Office team, you will be responsible for providing exceptional service to our VIP guests and their affiliates.

Key Responsibilities
  • Provide outstanding service to VIP guests and their affiliates
  • Work closely with the Front Office Shift Manager to ensure seamless guest experience
  • High school diploma or equivalent required; 6-12 months of Front Office experience preferred
  • Excellent interpersonal and customer relation skills necessary to ensure total guest satisfaction
  • Basic math skills necessary to accurately calculate and process guest payments
  • Ability to lift up to 50lbs and work in a fast-paced environment
Requirements

To be successful in this role, you must possess a high degree of interpersonal and customer relation skills, as well as basic math skills. You will also be required to become proficient with department-specific computer programs and work in a team environment.

What We Offer

As a VIP Representative at Foxwoods Resort Casino, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and their affiliates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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