Customer Service Representative

3 weeks ago


Mashantucket, Connecticut, United States Foxwoods Resort Casino Full time

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Foxwoods Resort Casino. As a Ticket Sales Associate, you will be responsible for providing exceptional guest service through the sale of tickets, Bingo reservations, and gift cards. You will work closely with our Admissions/Ticketing Supervisor to ensure a seamless experience for our guests.

Key Responsibilities:

  • Provide quality guest service through the sale of tickets, Bingo reservations, and gift cards.
  • Work effectively with co-workers and guests to ensure a positive experience.
  • Develop and maintain a personable, customer service attitude.
  • Ability to handle multiple tasks simultaneously.
  • Required to become proficient in various department specific computer programs.

Requirements:

  • High school diploma or GED.
  • Ability to speak, read, write, and understand English.
  • Clear, pleasant speaking voice and good hearing.
  • Ability to work weekends and holidays.

What We Offer:

  • A dynamic and fast-paced work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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